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PRIVACY POLICY

1  GENERAL INFORMATION

Famille Clarke Limited is committed to protecting and respecting your personal information. This policy sets out the basis on which your personal information is collected by us, will be processed by us, and also sets out your rights in relation to that information. Famille Clarke Limited is the data controller in respect of personal information provided to us.

2  HOW WE COLLECT INFORMATION FROM YOU

We may collect and process information about you in the course of our business including through your correspondence with us, your use of our website, and when you request information from us.

3  INFORMATION WE MAY COLLECT FROM YOU

Personal information that we process may include: basic information, such as your name, the company you work or, your title or position, your gender, your date of birth and your relationship to a person; contact information, such as your postal address, email address and phone numbers; financial information, such as payment-related information; technical information, such as information from your visits to our website or in relation to materials and communications we send to you electronically; and identification and background information provided by you or collected as part of our business acceptance processes.

4  COOKIES

We use cookies on our website and online filing platform. Please see our Cookie Policy for details.

5  HOW WE USE THIS INFORMATION

We might use information held about you in the following ways: in the provision of our services to you or to others; to notify you about changes to our services; to promote our services and products, including sending publications and details of events; to provide and improve our website, including auditing and monitoring its use; to fulfil our legal, regulatory and risk management obligations, including establishing, and for exercising or defending legal claims.

6  HOW LONG WE KEEP YOUR INFORMATION

Your personal information will only be retained for as long as is reasonably necessary in the circumstances. Retention periods vary depending on the category of data, taking into account legal and regulatory requirements, limitation periods for taking legal action, good practice and Famille Clarke Limited’s business purposes.

7   DISCLOSURE OF YOUR INFORMATION

Your information will not be disclosed to third parties outside of Famille Clarke Limited, except to trusted third parties in accordance with contractual agreements in place with them, including  our professional advisers and auditors; suppliers to whom we may outsource certain support services such as document storage and shredding; IT service providers; third parties to whom Famille Clarke Limited is providing services; and third parties involved in delivery services.

8   WHERE WE STORE YOUR INFORMATION

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA) by virtue of it being stored in a cloud based server. By submitting your personal data, you expressly agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

Payments made in connection with orders made through our website may be processed via a third party payment service provider. Please see the separate terms and conditions of that provider for further terms (including relating to your personal data provided to that provider) that may apply to you for use of that third party payment service.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site including via our online filing system; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

9   YOUR RIGHTS

The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects. These rights include the right to access, amend or delete your personal information or, in some circumstances, to restrict or object to the processing or your personal information. You may also have the right to submit a complaint to the relevant supervisory authority in your jurisdiction. If you would like to request a copy of your data, or would like to take steps to exercise your rights please contact us as set out below. If the relevant legislation allows us to do so, we may refuse to provide access or may charge a fee for access, in which case we will provide reasons for our decision as required by law. Information we hold about you should be up-to-date and accurate. Please advise us of any changes to your information using the contact details below.

10  CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

11  CONTACT

Questions, comments and requests regarding this cookies policy should be addressed to: The Managing Director, Famille Clarke Limited, 1 Broome Hall, Broomehall Road, Dorking RH56HJ, Telephone: 01306711336, Email: andrew@familleclarke.co.uk

Last updated: May 2018